Frequently Asked Questions
Find answers to frequently asked questions below. Don't see an answer to your question? Email us at Utah.Service@broadwayacrossamerica.com
Where is Broadway at the Eccles located?
The Broadway at the Eccles offices are located at 610 E. South Temple, Suite 20 | Salt Lake City, UT 84101
How do I get information on Priority Offers and On Sale Dates?
Join our Broadway at the Eccles e-club to receive priority offers to buy tickets before the public, news, updates & more.
I am a season ticket holder. When can I renew?
Renewals will begin on February 3, 2020. The deadline is February 28, 2020.
What is Automatic Renewal?
Automatic Renewal is the easiest way to renew your season subscription. We'll take care of everything for you so you can sit back, relax, and know your seats are secured.
Why choose Automatic Renewal?
- Save $30 per seat! Subscribers who enroll by January 3, 2020 will get the best subscription price.
- There's a money-back guarantee!*
- It's the easiest way to keep your seats and never miss a renewal deadline and risk losing your seats.
*If you decide you don't want to renew for any reason, you can receive a full refund as long as you contact us by the Renewal Deadline.
How does Automatic Renewal work?
Before the upcoming season is announced, you will receive an email asking for your preferred credit card and will list both the date and amount we will charge your card. If you've selected the payment plan, your subscription total will also be included.
We'll charge your card a few days before the season announcement. If you change your mind once the season is revealed, contact us by the Renewal Deadline and we will give you a full refund for your subscription and cancel your seats.
You will be automatically renewed each season, and we will always notify you before charging your card. If you would like to keep your seats but opt-out of Automatic Renewal, call us at (801)355-5502. We will no longer renew your seats each year and you will need to manually renew your seats either online, by phone, by mail, or in-person before the designated Renewal Deadline.
What if I auto-renew but am not interested in the season?
If you change your mind about the upcoming season, contact us by the Renewal Deadline. We'll refund your order and cancel your seats.
What is the deadline to sign up for Automatic Renewal?
The last day to sign up for 2020-2021 Automatic Renewal is Friday, January 3, 2020.
Why do you charge for auto-renewal before the season is announced?
This helps us ensure a seamless process on the announcement day. We will charge your card a few days before and contact you if there are any issues.
Can I still use the payment plan if I use Automatic Renewal?
Yes! When signing up you can select the payment plan or a single payment purchase.
How do I know when my card will be charged with the payment plan?
With Automatic Renewal, your card will be charged 1-3 days before the season announcement (we will email you in advance with the total). The remaining payments will be charged on March 23, 2020; April 27, 2020; and May 22, 2020. We will send you an email reminder before each charge.
How will I know how much my renewal costs?
We will keep in touch every step of the way. You will receive a total for your subscription as well as the dates your card will be charged before the season is announced.
What if I want to upgrade my subscription seats?
We will start taking upgrade requests once renewals are finished. We will send you an email when requests are open.
I'd like to add additional seats to my subscription. How can I do that?
Once renewals are complete, we will begin taking requests for additional package seats. We will send you an email when this is available.
When can I purchase additional tickets for individual shows?
Season subscribers have the benefit of purchasing additional individual tickets to shows before the general public. These will be available once all renewals and subscription requests have been finished. We will email you when subscriber additional tickets are for sale.
How many additional tickets can I purchase?
For most shows, the limit is an additional 6 seats per season package seat. Certain shows will have different limits, which we will communicate with you. We have the right to refund any orders that exceed that limit without notification.
How do I purchase tickets to add-ons or optional shows?
Season add-ons and optional shows will be available for purchase as soon as renewals begin.
When will you announce the next season?
Your 2020-2021 Broadway at the Eccles season will be announced in February 2020.
I am not a season ticket holder. How do I become one?
We will notify waitlist members in April with updates on season ticket availability.